Terms of Service

Last Updated: March 11, 2025

Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the website and services operated by The Deep Lab, Inc. ("TheDeepLab", "we", "us", or "our").

Your access to and use of our services are conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use our services.

By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access our services.

1. Services

The Deep Lab, Inc. provides AI-powered tools and services for website visitor behavior analysis, lead generation optimization, and customer conversion enhancement ("Services"). Our Services include, but are not limited to:

  • AI agentic workflows for conversational AI experiences
  • Visitor behavior analytics
  • Conversion funnel optimization
  • Predictive lead scoring

2. Account Terms

To access and use certain features of our Services, you may be required to create an account. When you create an account, you must provide accurate, complete, and up-to-date information. You are responsible for safeguarding your account credentials and for any activities or actions under your account.

You agree not to share your account credentials with any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

3. Service Usage and Limitations

Our Services are intended for business use. You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use our Services in any way that violates any applicable law or regulation
  • Attempt to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running our Services
  • Use our Services to send unsolicited communications, promotions, or advertisements, or to spam, phish, or otherwise engage in unlawful activities
  • Upload or transmit viruses, malware, or other malicious code
  • Impersonate another person or misrepresent your affiliation with a person or entity
  • Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of our Services
  • Use our Services in a manner that could disable, overburden, damage, or impair the Services or interfere with any other party's use of the Services

3.1 AI Usage Limitations

Our AI systems are designed to assist with legitimate business purposes. You agree not to use our AI capabilities to:

  • Engage in or promote discriminatory, harassing, or otherwise harmful practices
  • Collect or process sensitive personal data in violation of applicable laws
  • Create or distribute misleading, deceptive, or fraudulent content
  • Implement systems that make automated decisions about individuals without appropriate oversight or transparency

4. Intellectual Property

Our Services and their original content, features, and functionality are and will remain the exclusive property of The Deep Lab, Inc. and its licensors. Our Services are protected by copyright, trademark, and other laws of both the United States and foreign countries.

Subject to your compliance with these Terms, The Deep Lab, Inc. grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use our Services for your business purposes.

4.1 Your Content

You retain all rights to any content you submit, post, or display on or through our Services ("Your Content"). By submitting, posting, or displaying Your Content, you grant The Deep Lab, Inc. a worldwide, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate, and distribute Your Content for the purpose of providing and improving our Services.

You represent and warrant that you own or have the necessary rights to Your Content and that Your Content does not violate the rights of any third party, including intellectual property rights and privacy rights.

5. Data Processing and AI Training

We may use data collected through our Services to train, improve, and operate our AI systems. This data processing is governed by our Privacy Policy and applicable data protection laws.

You acknowledge that our AI systems may generate outputs based on patterns learned from various sources, and The Deep Lab, Inc. does not warrant that such outputs will be free from errors or biases.

6. Service Level and Availability

While we strive to provide uninterrupted Services, we do not guarantee that our Services will be available at all times. We may experience hardware, software, or other problems, or need to perform maintenance related to our Services, resulting in interruptions, delays, or errors.

We reserve the right to change, modify, or remove the contents of our Services at any time or for any reason at our sole discretion without notice. We have no obligation to update any information on our Services.

7. Fees and Payment

Certain Services may be subject to fees. You agree to pay all fees associated with the Services you select. All fees are in U.S. dollars and are non-refundable except as required by law or as expressly stated in these Terms.

The Deep Lab, Inc. reserves the right to change its prices at any time. We will provide reasonable notice of any price changes by posting the new prices on our website or by email notification.

8. Termination

We may terminate or suspend your account and access to our Services immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach these Terms.

Upon termination, your right to use our Services will cease immediately. If you wish to terminate your account, you may simply discontinue using our Services or contact us to request account deletion.

9. Limitation of Liability

In no event shall The Deep Lab, Inc., its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use our Services
  • Any conduct or content of any third party on our Services
  • Any content obtained from our Services
  • Unauthorized access, use, or alteration of your transmissions or content

This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if we have been advised of the possibility of such damage.

10. Disclaimer

Our Services are provided on an "AS IS" and "AS AVAILABLE" basis. The Deep Lab, Inc. and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose, and non-infringement.

Neither The Deep Lab, Inc. nor its suppliers and licensors makes any warranty that our Services will be error-free or that access thereto will be continuous or uninterrupted, or that the Services will meet your requirements or expectations.

11. Indemnification

You agree to defend, indemnify, and hold harmless The Deep Lab, Inc., its officers, directors, employees, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from:

  • Your use of and access to our Services
  • Your violation of any term of these Terms
  • Your violation of any third-party right, including without limitation any copyright, property, or privacy right
  • Any claim that Your Content caused damage to a third party

This defense and indemnification obligation will survive these Terms and your use of our Services.

12. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

13. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, you are no longer authorized to use our Services.

14. Contact Us

If you have any questions about these Terms, please contact us at:

The Deep Lab, Inc.
Email: info@thedeeplab.ai