Privacy Policy

Last Updated: March 11, 2025

The Deep Lab, Inc. ("TheDeepLab", "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI-powered analytics and conversion optimization services.

1. Information We Collect

1.1 Information You Provide to Us

We may collect personal information that you voluntarily provide to us when you:

  • Fill out forms on our website (such as contact forms)
  • Sign up for our services
  • Request a demo
  • Correspond with us by email, phone, or other communication channels

This information may include your name, email address, phone number, company name, job title, and any other information you choose to provide.

1.2 Information We Collect Through Our Services

When our AI agents and tools are implemented on your website, we may collect:

  • User behavior data (such as navigation patterns, click data, and time spent on pages)
  • Conversion funnel analytics
  • Device information (browser type, operating system, device type)
  • IP addresses and location data
  • Interaction data with AI agents or chatbots

This data is primarily collected to improve the functionality of our services and to help optimize your website's conversion rates.

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information

We use the information we collect for various business and commercial purposes, including to:

  • Provide, operate, and maintain our services
  • Improve, personalize, and expand our services
  • Understand and analyze how you use our services
  • Develop new products, services, features, and functionality
  • Communicate with you about our services, including responding to your inquiries and sending you updates and other information
  • Process your transactions
  • Find and prevent fraud
  • For compliance, operations, and security purposes

2.1 AI Processing and Analytics

We use artificial intelligence and machine learning technologies to:

  • Analyze user behavior patterns to identify opportunities for conversion optimization
  • Generate predictive lead scoring models
  • Provide personalized user experiences and recommendations
  • Power conversational AI experiences on client websites

Our AI systems process data in accordance with this Privacy Policy and applicable data protection laws.

3. Sharing Your Information

We may share your information with:

  • Service Providers: Third-party vendors and service providers who perform services on our behalf, such as cloud hosting providers, analytics services, and payment processors.
  • Business Clients: If you are a visitor to a website that uses our services, aggregated and anonymized analytics may be shared with the website owner or operator.
  • Business Transfers: If we are involved in a merger, acquisition, financing, or sale of business assets, your information may be transferred as part of that transaction.
  • Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

We do not sell, rent, or trade your personal information with third parties for their marketing purposes.

4. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

6. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information:

  • The right to access, update, or delete your information
  • The right to rectification (to correct inaccurate information)
  • The right to object to our processing of your personal data
  • The right of restriction (to request that we restrict processing of your personal data)
  • The right to data portability
  • The right to withdraw consent

If you wish to exercise any of these rights, please contact us at info@thedeeplab.ai.

6.1 California Residents

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA). For more information about these rights and how to exercise them, please contact us.

7. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

The Deep Lab, Inc.
Email: info@thedeeplab.ai